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  1. B9
  2. FAQ

FAQ

Advances

  • How do I get an advance?
  • What are the eligibility requirements for the advance service?
  • How does advance repayment work?
  • When do I get my advance?
  • Why did my advance limit change?
  • Manual switch of direct deposit
See all 8 articles

B9 Debit Card

  • How does B9 Cashback work?
  • How do I order my first B9 card?
  • Add money to my B9 account
  • Transaction Limits
  • Adding transaction to Favorites
  • Pending B9 card transactions
See all 15 articles

Account management

  • Creating a B9 account
  • How quickly can I start using my B9 account?
  • How do I change my email address?
  • How can I change my name on my B9 account?
  • How do I update my address?
  • How do I update my phone number?
See all 10 articles

General questions

  • B9 Membership Plans
  • Can I get a refund on my B9 Membership Fee
  • ATMs
  • What products does B9 offer?
  • Contacting our Customer Support
  • B9 app doesn't work. What can I do?
See all 9 articles
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