Login your payroll platform via B9 App:
#1 Tap + Add Money
#2 Choose Switch your direct deposit
#3 Choose Online deposit switch
#4 Find your company or payroll platform
#5 Login your company or payroll platform
Once we receive first direct deposit from your employer, B9 advance will be activated.
During set up your direct deposit online in the B9 App, you may experience issues. There are a few common reasons that may explain it:
- Invalid credentials
- Multi-factor authentication
- Can't find your employer or payroll company
Invalid credentials. The most common issue that prevents you from connecting your payroll is invalid credentials.
If you receive this error, please make sure that you are entering your username and password for your employer/payroll correctly to connect. Try to access your employer or payroll platform directly with those credentials. You can reset your password if needed at this point as well which is a quick fix for this type of error.
Multi-factor authentication. Another common reason may be that you are not completing the multi-factor authentication that your employer/payroll requires to connect. Multi-factor authentication can be a code sent to you through SMS or email by your employer, a security question, etc.
Common scenario, after 1st MFA step when you have entered verification code from SMS/email it will require to enter and verification code on the second step which may be your SSN number or date of birth.
Please make sure to complete the multi-factor authentication to connect and if you are not receiving the multi-factor authentication, please reach out to your employer/payroll to verify your details.
Can't find your employer or payroll company. It could also be that you just can't find your employer or payroll company. No worries! If this is the case, please fill out the direct deposit form that is sent to your email when you choose the manual deposit switch option and give it to your employer.